Here’s a rule of thumb that applied to both people and design experiences:
The more attractive something (or someone) is, the more we’re willing to tolerate its flaws.
When something is beautiful, we’ll work with it just a bit more, despite its inadequacies. We do this because we want to be associated with beautiful things. We want to build relationships with beautiful things (same for beautiful people). We want to evangelize them. We want to become a part of them.
When one becomes obsessed with a beautiful object, it isn’t because we want that object to come into our own personal world. It’s in fact the reverse. We want to enter its world. Of course, that thing that we found to be so beautiful at first glance may actually have some awful flaws. Really expensive yet excruciatingly uncomfortable shoes come to mind. We want it to work out so badly.
Here is my theory in a beautifully elegant visual form (also known as “data visualization.”):
So what’s the moral of this blog post? When you’re building stuff, make it usable but also make it attractive. I mean, we should all be aiming for both, but not everything can be Brad Pitt.